About iHerb store - health food stores and natural pharmacies

World's best overall value for natural products

About iHerb store - health food stores and natural pharmacies - online shopping store 

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Since 1996, iHerb has made great efforts to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort; hence the name: iHerb. We carry one of the largest selections of high-quality natural products at the best overall value. Consider iHerb your own California-based natural products store!

Top 10 reasons to make iHerb your number one choice!

1. Shop directly and save!

iHerb.com is one of the world's largest online stores for natural products. We have been in business since 1996 and have two distribution centers, based in California and Kentucky.

Browse our site and you'll find over 1,200 brands and 35,000 brand name products that you may also find at health food stores and natural pharmacies -- with one important difference: Our prices are typically 30 - 40% less. Also, don't forget to check our Specials page for additional discounts on some best-selling products.

2. Free or discounted shipping :

Every iHerb order is eligible to receive discounted or free shipping! In general, the more products you add to your cart, the greater the likelihood that you will receive free shipping. In some cases you’ll even find that ordering one product alone may result in free shipping. We encourage you to experiment with different product combinations in order to find the best value, and share your cart with others! iHerb is the world's leader in bringing the best overall value in natural products to its customers.

3. Honest customer product reviews :

Unlike retailers that display third-party reviews, all of our reviews are written by iHerb customers. In order to write a review, you must have ordered the product from iHerb first. This means you receive honest and candid reviews, thereby helping you make a smarter buying decision.

4. Assurance of freshness with expiration dates :

Because we have one of the highest product turnover rates in the industry, iHerb is able to offer you the FRESHEST products possible! Our inventory turnover rate averages to 8.1 times per year; among the highest turnover rates, if not the highest, in our industry. This means that iHerb products are on the shelf an average of only 45 days!

Plus, most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store.

5. Air-conditioned, super clean warehouses :

iHerb’s distribution centers are entirely climate-controlled, which protects the products from such conditions as humidity, heat and cold. This level of quality control is employed by iHerb to ensure product effectiveness for the customer. In addition, our distribution centers are industry certified by NSF International, earning Good Manufacturing Practices (GMP) certification.

6. Solid personal privacy commitment :

Personal privacy is critically important to us. Since 1996, iHerb has never sold, leased or shared any customer information with third parties. Your personal information remains entirely confidential.

7. Enhanced 256-bit encryption with tokenization :

Simply put, we only store the last 4 digits and the expiration date of your credit card, so you can identify what card you are using.

8. 24 hour/7 day customer service :

One of the ways iHerb can offer such low prices is by automating the whole ordering process. While our customer service agents don't actually take orders, they do offer live customer support from our California facility, 8 a.m. to 5 p.m. (Pacific Time), Monday - Friday. We are also reachable 24 hours per day, 7 days per week, by chat and email to answer questions and resolve issues with your order. Of course, nobody's perfect. We may get quite busy at times and we ask for a little patience. We'll do our best to take care of things promptly, efficiently and courteously -- this is what our customers deserve!

9. Save even more by helping others save! 

As an iHerb customer, share your favorite iHerb products or categories, or even a shopping cart containing multiple products with others via simple Rewards links, and you will save even more!

10. A greener way to shop :

When you shop with us, you're part of a global solution. iHerb uses 100% post-consumer recycled paper for 90% of all shipping boxes. Our bubble wrap is 40% recyclable, and we recycle virtually all packing materials received from manufacturers. All in the interest of a healthier, more sustainable planet! Read more.